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Objective & actionable
We report intelligence that is quantifiable and clear, so you always know the next step to take.
For more than three decades, Scrtshop has helped customer-focused organizations see themselves through their customers' eyes — and turn that perspective into measurable improvement.
What began as a small team of dedicated evaluators has grown into a worldwide network spanning 186 countries. Through every era of retail and service, our mission has stayed the same: capture honest, unbiased insight and make it useful.
Today, operated by NICOINE INC, Scrtshop pairs experienced human evaluators with the Lumen analytics platform to deliver a complete picture of the customer experience.
Three principles guide every program we run.
We report intelligence that is quantifiable and clear, so you always know the next step to take.
We align with your goals — not just deliver a report. Your success is the measure of ours.
Vetted shoppers, ethical methods, and honest data you can trust to make real decisions.
Onsite, phone, online, and analytics — delivered directly by our in-house experts.
See how a tailored Scrtshop program can elevate your customer experience.